Account Manager

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Metric Marketing is looking for a detail-oriented individual with strong leadership, communication, and strategic planning skills to join our team as Account Manager. The Account Manager will ensure that the team meets the needs of its clients. They handle customer communication, find solutions to client roadblocks, and maintain a positive relationship between both parties in an effort to retain the client long term.

You will report to the VP of Marketing & Director of Operations, who will rely on you to capture details of all marketing initiatives, thoroughly assign them to the appropriate team members, manage their execution, and communicate relevant details to clients.

A Little About Metric Marketing

We’re a growing agency.

The environment is fast-paced, and every day is different. We’re constantly brainstorming new ways to grow our business and drive results for our clients. As part of a growing agency, you’ll be presented with the opportunity to wear multiple hats and learn about topics that are outside your job role. If that sounds exciting to you, keep reading.

This isn’t a corporate environment.

It’s more similar to a startup, fueled by coffee and camaraderie. Our culture is one of joy and we are driven by making an impact in the lives of everyone we encounter.  As such, we have high standards for our team and clients. Every relationship we have is built upon mutual respect, trust, and transparency. Being a good teammate means knowing when to ask for help, listening for the little details, and putting others’ needs above your own. Placing yourself on a pedestal is not rewarded here. We only progress if we’re all heading in the same direction, and we can only rise by lifting others.

We trust our team.

From your first day in the office, we will trust you and treat you like an adult. Micromanagement does not exist here; however, this type of treatment comes with great responsibility. You will be expected to take initiative, follow through on your commitments, exceed expectations, and be an all-around amazing team member. Your success or failure is up to you, and your future is yours to shape.

Account Manager Job Summary

Who We Are Looking For

  • Someone who is self-aware, humble, hard-working, and a great communicator
  • Someone who takes initiative, while also knowing when to ask for help
  • Someone who doesn’t stop at “good enough,” but instead and goes the extra mile to ensure all deliverables meet the highest quality
  • An agile perfectionist who can manage many things at once, loves organization, and has incredible attention to detail
  • An empathetic listener and client advocate

Job Summary

  • Serve as the lead point of contact for all client account management matters
  • Build and maintain strong, long-lasting client relationships
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Streamlining communication between internal team members
  • Develop new business with existing clients
  • Prepare reports on account status
  • Assist with challenging client requests or issue escalations as needed
  • Provide recommendations/light strategy to address client challenges
  • Scheduling and hosting client meetings, including kickoffs, monthly meetings, and other meetings as necessary to understand the clients’ project goals and requirements
  • Establishing and managing project scope
  • Ensuring work is completed on time and within budget
  • Monitoring project progress and clearing roadblocks
  • Double-checking all project deliverables for accuracy
  • Sending progress updates to clients
  • Delivering final project summaries/annual reviews to clients

Additional Responsibilities Include

  • Enthusiastically providing clients with outstanding customer service
  • Encouraging team collaboration
  • Establishing and maintaining a trusting, inclusive, and productive environment
  • Assisting in creating and upholding company processes

Qualifications

  • Bachelor’s degree (or equivalent experience) in business, management, marketing or related field
  • 2+ years of project management (or related) experience
  • 2+ years of digital marketing experience, and a solid knowledge of marketing strategies
  • Strong interpersonal skills
  • Strong familiarity with PM software, methodologies, and best practices

Benefits

  • An awesome team and fantastic clients
  • Freedom and autonomy; no micromanagement
  • Flexible work schedule
  • Healthcare benefits
  • Unlimited PTO and vacation policy

Compensation

  • Commensurate with education and experience

How to Apply:

  • Email your resume and a cover letter to careers@metricmarketing.com
  • Submit a cover letter. We would like to see your experience, but we also want to learn more about you. Tell us a bit about yourself. What are your interests, passions, and personal goals? Why do you think you’d be a great fit at our agency in this specific role? It’s your chance to shine, so send us a glimpse into what makes you unique!

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