Account Manager

Metric Marketing is looking for a detail-oriented individual with strong leadership, communication, and strategic planning skills to join our team as an Account Manager. The Account Manager will ensure that the team meets the needs of its clients. They handle customer communication, find solutions to client roadblocks, and maintain a positive relationship between both parties in an effort to retain the client long term.

You will report to the Senior Account Manager, who will rely on you to capture details of all marketing initiatives, thoroughly assign them to the appropriate team members, manage their execution, and communicate relevant details to clients.

A Little About Metric Marketing

We’re a growing agency. The environment is fast-paced, and every day is different. We’re constantly brainstorming new ways to grow our business and drive results for our clients. As part of a growing agency, you’ll be given the opportunity to learn about topics outside your job role and deepen your knowledge of digital marketing as a whole.

This isn’t a corporate environment. Fueled by coffee and camaraderie—our culture is one of joy, and we are driven by making an impact in the lives of everyone we encounter. As such, we have high standards for our team and clients. Every relationship we have is built upon mutual respect, trust, and transparency. Being a good teammate means knowing when to ask for help and listening for the little details. Placing yourself on a pedestal is not rewarded here. We only progress if we’re all heading in the same direction, and we can only rise by lifting others.

We trust our team. From your first day with the Metric team, we trust you. Micromanagement does not exist here. You will be expected to take initiative, follow through on your commitments, exceed expectations, and be an all-around amazing team member. Your success or failure is up to you; your future is yours to shape.

Job Summary

This role is responsible for communicating, managing, organizing, and documenting all aspects of client projects and tasks.

• Serve as the point of contact for all client communications
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of assets according to customer needs and objectives
• Uncover opportunities for new business with existing clients
• Prepare for client meetings by creating and maintaining active meeting agendas
• Coordinate quarterly reports on account status
• Manage challenging client requests and issue escalations as needed
• Provide strategic recommendations to address client needs
• Schedule and host client meetings, including kickoffs, recurring meetings, and one-off meetings as necessary
• Coordinate with internal teams to establish project scope and timeline
• Manage timely execution of project plans, including monthly pacing toward goals
• Monitor project progress and take steps to clear roadblocks
• Double-check all project deliverables for accuracy
• Maintain consistent communication with clients

Additional Responsibilities Include

• Provide clients with an outstanding relationship management experience
• Encourage team collaboration
• Establish and maintain a trusting, inclusive, and productive environment
• Assist in creating and upholding company processes
• Regularly request client feedback to consistently gauge and improve client satisfaction

Who We Are Looking For

• Someone who is self-aware, humble, hard-working, and a great communicator
• Someone who can communicate clear expectations and needs both internally and externally
• Someone who takes initiative while also knowing when to ask for help
• Someone who recognizes where work needs to be done and actively tries to find a solution
• Someone who doesn’t stop at “good enough,” but instead goes the extra mile to ensure all deliverables meet the highest quality
• An agile perfectionist who can manage multiple client accounts, loves organization, and has incredible attention to detail
• An empathetic listener who advocates for the ideal outcome for both the client and the internal Metric team

Qualifications

• Bachelor’s degree (or equivalent experience) in business, management, marketing or related field
• 2+ years of project management (or related) experience
• 2+ years of digital marketing experience and a solid knowledge of marketing strategies
• Strong interpersonal skills
• Strong familiarity with project management software, methodologies, and best practices

Benefits

• An awesome team and fantastic clients
• Freedom and autonomy; no micromanagement
• Flexible work schedule
• Healthcare benefits
• Unlimited PTO and vacation policy

Compensation

• Commensurate with education and experience; $48,000 – $62,000

How to Apply

• Be sure to send your resume, cover letter, and more information about yourself to careers@metricmarketing.com
• We would like to see your experience, but we also want to learn more about you. Tell us a bit about yourself. What are your interests, passions, and personal goals? Why would you be a great fit at our agency in this specific role? It’s your chance to shine, so send us a glimpse into what makes you unique!